Return and Refund Policy – MyTMD and TMe-solution

1. MyTMD Device (Medical Equipment)

MyTMD devices are eligible for return or replacement only if the device is delivered damaged or defective. Customers must notify Technoceutics India Private Limited within 7 days of delivery, providing proof of purchase and supporting photographs or videos, where applicable. Returns require prior written authorization. The device must be returned with its original packaging and accessories. Upon verification, an eligible device will be repaired, replaced, or refunded, as applicable.

2. TMe-solution (Software Subscription)

Subscription fees for TMe-solution are generally non-refundable once the subscription is activated. Refunds may be considered for duplicate payments or other exceptional circumstances approved by Technoceutics India Private Limited.

3. Refund Processing

Approved refunds will be processed through the original payment method, wherever possible, within 7–10 business days of approval. Actual credit timelines may vary depending on the payment provider or bank.

4. Exclusions

Returns or refunds will not be accepted for damage caused by misuse, unauthorized modifications, negligence, or failure to follow product instructions. Subscription cancellations will prevent future renewals, where applicable, but do not automatically qualify for a refund.

5. Contact Us

For return, replacement, or refund requests, please contact Technoceutics India Private Limited:

Technoceutics India Private Limited reserves the right to review each request in accordance with applicable Indian laws and consumer protection regulations.